Refund & Cancellation Policy
At Save East Foundation, we are committed to ensuring transparency and integrity in all aspects of our operations, including donations and contributions. This Refund & Cancellation Policy outlines our guidelines regarding refunds and cancellations of donations made to Save East Foundation.
Donation Refunds
1.1. Voluntary Contributions: All donations made to Save East Foundation are voluntary and non-refundable unless otherwise stated.
1.2. Exceptional Circumstances: In rare cases where a donation has been made in error or processed incorrectly, donors may request a refund within 30 days of the donation date. Requests for refunds must be submitted in writing to info@saveeast.com and include the donation details and reason for the refund request.
1.3. Refund Processing: Save East Foundation will review refund requests on a case-by-case basis and process refunds promptly upon approval. Refunds will be issued using the original method of payment whenever possible.
Cancellation of Recurring Donations
2.1. Recurring Donations: Donors who have set up recurring donations to Save East Foundation have the option to cancel their recurring contributions at any time.
2.2. Cancellation Process: To cancel a recurring donation, donors can log in to their account on our website or contact us at info@saveeast.com with their cancellation request. Cancellations may take up to 7 business days to process.
Program Cancellations
3.1. Initiative Discontinuation: In the event that Save East Foundation decides to discontinue a specific program or initiative for any reason, donors will be notified promptly.
3.2. Reallocation of Funds: Donations designated for discontinued programs or initiatives will be reallocated to other projects or initiatives that align with Save East Foundation’s mission and objectives.
Contact Us
If you have any questions or concerns about our Refund & Cancellation Policy, or if you would like to request a refund or cancel a recurring donation, please contact us at info@saveeast.com. We are here to assist you and ensure that your experience with Save East Foundation is positive and transparent.